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LTC Ombudsman


The Man on the Roof: What Advocacy Really Looks Like in Long-Term Care
When I arrived for a routine ombudsman visit, I thought I was looking at a resident sitting on the roof. My first instinct wasn’t panic—it was advocacy. That moment, brief and mistaken, became a quiet lesson in how easily assumptions form and how essential it is to question them before taking action.
Carol Lindsay
6 days ago2 min read


A Sign That Someone Cares: Attention to Detail in Assisted Living
“Look at the screws,” he said. Every single outlet cover in the building was perfectly aligned—vertical, no exceptions. It wasn’t about the screws. It was about attention.
Carol Lindsay
Jan 222 min read


He Blinked Once: When a “Non-Communicative” Patient Speaks
They said John couldn’t communicate. They were wrong. What followed was a brief, profound reminder of how easily healthcare mistakes silence for emptiness.
Carol Lindsay
Jan 183 min read


Imaginary Road Trips
“Can we even use weed here?” Paul asked.
Carol Lindsay
Jan 62 min read
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