LTC Ombudsman

The Man on the Roof: What Advocacy Really Looks Like in Long-Term Care

When I arrived for a routine ombudsman visit, I thought I was looking at a resident sitting on the roof. My first instinct wasn’t panic—it was advocacy. That moment, brief and mistaken, became a quiet lesson in how easily assumptions form and how essential it is to question them before taking action.

Carol Lindsay

6 days ago2 min read

A resident didn’t talk about food, staff, or activities when asked about his assisted living care. He talked about the screws—and what their perfect alignment said about whether someone truly cared.

A Sign That Someone Cares: Attention to Detail in Assisted Living

“Look at the screws,” he said. Every single outlet cover in the building was perfectly aligned—vertical, no exceptions. It wasn’t about the screws. It was about attention.

Carol Lindsay

Jan 222 min read

He Blinked Once: When a “Non-Communicative” Patient Speaks

They said John couldn’t communicate. They were wrong. What followed was a brief, profound reminder of how easily healthcare mistakes silence for emptiness.

Carol Lindsay

Jan 183 min read

Imaginary Road Trips

“Can we even use weed here?” Paul asked.

Carol Lindsay

Jan 62 min read