A nursing home resident reported extreme heat in her room. The problem wasn’t ignored—it just never reached the right person.

A long-term care ombudsman meets a nursing home resident convinced she’s moving to London to marry Paul McCartney—until a romance scam emerges.

A rehab resident misunderstands “resident advocate” as “redneck advocate,” sparking a moment that reveals what advocacy really requires.

Residents reported a missing shower grab bar and followed the process. A long-term care ombudsman shows why their voices still needed amplification.